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FAQ

“Cake doesn’t ask questions. Cake understands”

— Unknown

Cake doesn’t ask questions, but maybe you have one. 

Here are the answers to a few of the questions that we get asked the most. If you don’t find what you are looking for you are welcome to get in touch via email and ask away

All orders are placed via email at hello@crumb.co.za or via our contact form on the website. 

You are welcome to make contact via WhatsApp or social media, but we will always ask you to confirm the following via email:

A brief description of what you are after, the date, your guest count and the venue

It’s best to book as early as possible. 

In the summer months weekends can fill up months in advance, but we will always try our best to accommodate the orders we receive

We prefer communication via email as this keeps everything on record. If you have a question you are welcome to phone, but please note we spend many hours in the bakery and can’t always answer our calls. 

You can also WhatsApp me directly on 078 6348325 (please include your email address and all the relevant information about what you are after). I will then reply via email

Nope, we are a home based bakery and as such don’t have a shop. All our delicious bakes are made on order, and we don’t keep any stock.

You can however arrange to collect your order from us

We offer EFT, SnapScan, and online card payments via YOCO.
We are unable to accept card payments in person and we do not accept any cash whatsoever.

Yes! We can deliver your cakes and treats to your door. For wedding cakes we prefer to deliver and set them up personally as we want to make sure it’s all utter perfection. Delivery costs are calculated according to the distance travelled and will be confirmed on your quotation.

Yes. We are based just outside Somerset West – we will give you the exact details once we confirm a collection time.

Once you collect the cake from us the ownership of the order will automatically be transferred to you and we will not be liable or responsible for any damages.

We do! Yay! Our tastings include two portions of our 6 most popular cake flavours. We can also create custom flavour tasters at an additional fee. Click HERE to read more about our delicious tasting experiences.

We do not copy other cake maker’s designs. Instead we will use this image to inspire and suggest a new design that is truly unique to your needs and our design aesthetic.

We do not hire out any cake stands or cake knives. Your event coordinator will be able to source one from you from one of the numerous hiring specialists in the area.

VEGAN & GLUTEN FREE BAKING

Oh yes! We have an incredible selection of vegan cakes and bakes (see the “Vegan by Crumb” section HERE), and we also make gluten and dairy free cakes. 

ALLERGIES 

We do work with NUTS, PEANUTS, GLUTEN, DAIRY and SOY in our bakery.
If you or a guest has an allergy we have to be informed. We will make sure that we do not work with any of these products when making your cake, however but we cannot be held liable for any cross-contamination